Returns & Refunds Policy

Last Updated: June 2026

At Nourissential, customer satisfaction is important to us. We are committed to providing high-quality health and wellness supplements. If you are not completely satisfied with your purchase, please review our returns and refund policy below.

1. Return Eligibility

Due to the nature of food supplements and for hygiene and safety reasons, we can only accept returns under the following conditions:

• The product is unopened, unused, and in its original sealed packaging.
• The return request is made within 14 days of receiving your order.
• The product is in a resalable condition.
• Proof of purchase (order number or receipt) is provided.

Unfortunately, we cannot accept returns for:

• Opened or used supplements.
• Products with broken safety seals.
• Items purchased more than 14 days after delivery.
• Products damaged due to misuse, improper storage, or handling after delivery.

2. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong product, please contact our customer support team within 48 hours of delivery.

To help us resolve the issue quickly, please provide:

• Your order number.
• A description of the issue.
• Clear photographs showing the product and packaging.

Upon verification, we may offer a replacement, refund, or store credit at our discretion.

3. How to Request a Return

To initiate a return, please contact our customer support team via the contact details provided on our website before sending any items back.

Please include:

• Full name
• Order number
• Product name(s)
• Reason for return

Returns sent without prior authorization may not be accepted.

4. Return Shipping

• Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrectly supplied.
• We recommend using a tracked delivery service, as we cannot be responsible for returns lost in transit.
• Original shipping charges are non-refundable unless the return is due to our error.

5. Refunds

Once your returned item has been received and inspected, we will notify you of the outcome.

If approved:

• Refunds will be processed to the original payment method.
• Please allow 5–10 business days for the refund to appear in your account, depending on your payment provider.
• Shipping fees are non-refundable unless the return is due to a fault on our part.

6. Order Cancellations

Orders may be cancelled before they have been processed or dispatched. Once an order has been shipped, it cannot be cancelled and must follow the returns process outlined above.

7. Consumer Rights

Nothing in this policy affects your statutory rights under applicable UK consumer protection laws, including your rights under the Consumer Rights Act 2015 and other relevant legislation.

8. Contact Us

If you have any questions regarding returns, refunds, or your order, please contact us through:

- support@nourissential.com

We aim to respond to all customer enquiries as quickly as possible and provide a fair resolution to any concerns.

Nourissential is committed to providing premium-quality supplements and excellent customer service. If there is ever an issue with your order, our team will work with you to find the best possible solution.